Contact CenterThe Contact Center Steiner d.o.o. is unique in Croatia.
In our central location in Sveta Nedelja, we have established a permanent Contact Center from which we continually, 24 hours,7 days a week (24x7) perform long-distance supervision of our customers’ equipment (Aastra/Ericsson MX-ONE, MD110, MDEvolution (EBN), BusinessPhone 50/128/250 as well as Eventide and Zetron systems).
Besides that, the Center offers technical support to our clients by the +385 1 333 0 332 line. Our present and future clients can obtain information about this entire offer through our toll free number 0800 0333.
The Contact Center serves all users of the Aastra, Ericsson, Eventide and Zetron systems:
• who do not have their own technical support and wish to increase security of their system and obtain information and immediate intervention
• who do not have their own technical support and require the system to work without fault, and to obtain immediate intervention and service
• who have their own technical support and due to security reasons request a quality second line of support of a certified Aastra, Ericsson, Eventide and Zetron service partner
The Steiner d.o.o. Contact Center handles modem supervision and maintenance of equipment for its customers.
Customers that have signed a support contract for their equipment are supervised by two methods:
Firstly, the equipment is configured in such way that it automatically records all alarms which occur during use of the system. Once the alarm is received, the person on call at the Contact Center connects via modem to the system and performs a slew of diagnostic tests in order to purge the cause of the alarm and in that way prevent further problems. If it’s not possible to solve the problem through the modem connection, a mobile team will come to the site as soon as possible and deal with the system failure. The mobile crew has access to a good-sized storage of spare parts and equipment.
Secondly, a constant scan of equipment is routinely done as a precautionary measure so that in the case of a breakdown of the alarm system, the Contact Center crew is still able to notice the problem and start solving it ASAP.
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